Senior Living Empower Hour
Senior Living Empower Hour
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The Senior Living Empower Hour is a complimentary webinar created for senior living owners, operators, managers, administration, and care teams, as well as insurers, brokers, and agents. Please join senior living experts and colleagues every month and empower you and your communities with education and conversation on topics including risk management, best practices, defending the senior living lawsuit, and many more!
The Convergence Era
Managing Risk In 2026: Practical Strategies Where Regulation, Insurance, and Operations Converge
February 25, 2026 at 1PM CST
As senior living enters 2026, risk is no longer confined to isolated incidents or compliance checklists. Regulatory pressure, professional liability exposure, workforce challenges, and resident and family expectations are converging requiring leaders to think more proactively about how risk is identified, managed, and mitigated across their organizations.
In this Senior Living Empower Hour session, Rebecca Adelman, Esq. is joined by Marleah Keuler Grahek, LNHA, CPHRM, Senior Risk Analyst with Shomer (an Alera Group company), to explore the key areas of risk management senior living leaders must prioritize in 2026.
Bringing together legal, claims, insurance, and operational perspectives, this conversation will focus on practical strategies for managing risk before it escalates particularly in areas where leadership decisions have the greatest downstream impact. Topics will include communication and resolution practices, incident investigation and response, and the role of workplace culture and staff retention as core risk drivers.
Rather than treating these issues in silos, this session examines how regulation, insurance, operations, and leadership behavior intersect in real communities and how proactive alignment across those areas can reduce exposure, strengthen defensibility, and support better outcomes for residents, families, and staff.
What We’ll Cover
How risk is showing up differently in senior living heading into 2026
The role of communication and resolution practices in preventing escalation
Expectations management, customer service under pressure, and event disclosure
What effective incident investigation, root cause analysis, and action plans look like from a risk and insurance perspective
Why staff retention and workplace culture are not HR issuesbut liability and safety issues
Explore the Senior Living Empower Hour Video Archive
Our Senior Living Empower Hour archive brings together past episodes featuring industry pioneers, fresh ideas, and practical strategies you can put into action. Whether you missed a session or want to revisit a powerful discussion, you’ll find a library of insights designed to spark new thinking and strengthen your impact.