In 2017, CMS issued a final rule prohibiting nursing homes that accept Medicare and Medicaid from entering into binding arbitration agreements with a resident or their representative before a dispute arises. In doing so, CMS cited abundant evidence that resolving disputes behind closed doors was detrimental to the health and safety of nursing home residents.

Proactivity and Transformative Risk Strategies in Healthcare. The evolution of healthcare is driving a reassessment of how healthcare providers view and manage risk while providing quality care and a safe working environment.