Guide Path is an Expectations and Risk Management Certification Program created for resident, family and provider engagement and risk mitigation, quality of care and process improvement, careforce retention and regulatory compliance.

In 2017, CMS issued a final rule prohibiting nursing homes that accept Medicare and Medicaid from entering into binding arbitration agreements with a resident or their representative before a dispute arises. In doing so, CMS cited abundant evidence that resolving disputes behind closed doors was detrimental to the health and safety of nursing home residents.